car insurance - worth paying the extra to speak to someone ?

sidneyyoungblood

A bit of a advice please

Currently got my Car insurance renewal qoute down to two options

Aviva zero £420

Ageas ( no online version ) for £460

Nearly the same policy cover apart from

windscreen excess of £150 with Aviva or £60 with Ageas

No claims protected with Aviva

Both have legal cover -

Is it worth paying the extra so I have someone to speak to in event of a claim or issue - the aviva zero is online only .

The current price is due to the area I live in . I do around 8k a year split between business and personal .

Signed up to Ageas but then aviva got back to me with a better offer - it renews tommorow .

Isthisforreal99

Personally, no.

twopenny

I usually choose sites that have good customer service at a bit extra.

I like my life and find that a 10min phone call will resolve a problem where I can spend a long time online and still not get the problem resolved.

Looking at your figures Ageas is a better deal - except what's with the no claims protection?

£40 = about £7 a month less than two cups of coffee out. If you have a problem would you be happy to sit and wait for replies or wish you'd paid the extra?

born_again

How much do Ageas charge for changes, given Aviva is free.

forgotmyname

Aviva is only free if you have the right insurance policy. I had insurance with them where changes were free and
it was super cheap to swap cars whilst adding another driver. Sister also had a policy with them and her
policy was more restrictive, they would not add a 2nd car for a week where mine would.

I thought we had the same Zero policy, but maybe I paid the extra for an online only one that was not zero?

If it's online only there is probably no point phoning them.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6677294/car-insurance-worth-paying-the-extra-to-speak-to-someone

Zero has telephone claims staff, its only servicing that it purely online

chrisw

Do you feel lucky?

daveyjp

Check out GA as an alternative to Aviva Zero. Same company.

sheslookinhot

I’m insured with Ageas, through Budget Insurance Services. Had a claim in May 25. Everything was handled first class within 3 weeks. Renewal was only £40 dearer. I couldn’t fault them, so I am able to recommend them.