Inpost/Vinted parcel.mix-up

Bronnie

Hi

Trying to get my head round what has happened and what to do....

Yesterday I took a Vinted parcel to a shop to despatch. Showed Inpost QR code, staff said scanner wasn't working very well, scanned, took my email address but it didn't process.

Later in day, went to InPost locker. Tried to scan again and it said 'not recognised'. Tried the QR code from email and from Vinted app and kept getting same message. Phoned Inpost there and then and they asked for the numbers under the QR code but there weren't any, so they referred me back to Vinted to reissue the QR code. So I took my parcel home.

Today Vinted app updates with parcel having been collected and in transit. But I still have the parcel!

Phoned inpost again. They wouldn't discuss it with me as they said a different phone number to mine (correctly quoted) was attached to the transaction.

I have no idea what to do now? Any advice please?

PennysIntoPounds

Vinted aren't the fastest at responding but I would raise an issue with them via your account. It'll be some autobot guff but you should eventually be able to flag it.

In the meantime I would let your buyer know what is going on as an apologetic explanation goes a long way!

Bronnie

Thank you. Followed your advice and actually got an almost immediate response from Vinted who cancelled sale. Their speed of response made it less of a worry than I'd imagined the confusion would be. Buyer was pleasant to deal with and received their refund. Thank you again.