Transunion cannot verify identity

help2026

I checked my Transunion report several times over a few weeks following my email being hacked. No problem in obtaining it. Then suddenly last week when entering my details it says it could not verify my identity (just after entering name, date of birth, address etc - before the page where it asks you questions about your credit) and won't allow me to request the file. All the details I'm entering are the same as before. I looked at Credit Karma but don't know what I should be looking for to identify the problem. It was fine one day and not the next. A week later it's still refusing despite trying different browers

flaneurs_lobster

When you say 'several times over a few weeks' are we talking about once or twice in a week or 5 times a day?

Might be that Transunion have 'locked' your account because of excessive requests. These 'timeouts' generally reset after 24-48 hours.

Maybe get in touch with them, contact details are online.

help2026

It has not reset and they cannot tell me why, meanwhile I applied for a GHIC card and it was declined after a Transunion check so clearly this is going to have ramifications if they will not verify my identity and time I need to have my ID checked or apply for any kind of credit….I looked at my Transunion record via Credit Karma and there was nothing different, nothing I can point to, all details still correct, I don't know what to do! What could have suddenly happened?

Mahone1302

I had this problem and found it was a combination of using a VPN, and browser cookies. I managed to get around it by using a 'private' tab in my web browser, and having the VPN switched off whilst logging into TransUnion. Very odd but works every time for me.