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Ebay INR - Info FYI (in case you didn't know)

I've got an issue with a buyer and an item that is taking longer in the Evri network than I had hoped. The buyer opened an INR last week which is due to expire tomorrow. The parcel seems to go missing for a few days then is scanned again and it's been scanned at the delivery depot today so I wasn't sure what to do. I contacted Ebay (chat) who unbelievably extended the INR until 31 July - just wanted to let others know that this is something they can do, it was because the tracking updated today and the parcel is still on its way.

Just wanted to let others know if this has not happened to them before.

Thrifty Till 50 Then Spend Till the End
You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time

Comments

  • goodfella66
    goodfella66 Posts: 440
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    That's good to know, thanks. Although I suspect, like all call centres, it heavily depends on the person you get on the end of the phone/chat.

  • soolin
    soolin Posts: 75,509
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    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,888
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    This was a custom postage item as it was a large item (cushions)

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,888
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    IMG_3207.jpeg

    this is the message on the case

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • soolin
    soolin Posts: 75,509
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
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    I agree that is rare , hopefully it will show up this coming week otherwise it’s the usual drill, refund before deadline and claim loss from Evri.

    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,888
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    It's always useful to share things that may be useful to others.

    Luckily it was delivered a couple of days ago. Thanks

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
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