Advice needed – insurer, loss adjuster, and loss assessor confusion

panyg

I’m looking for some guidance on a home insurance claim that has become complicated.

I originally appointed a loss assessor to help with the claim. I later made a formal complaint about how the claim was being handled. Around two weeks after submitting the complaint, a completely different company contacted me saying they were now dealing with my claim as the loss assessor changed company and asked me to sign new legal documents with them.

I’m not comfortable signing anything with a second company, especially while the complaint process is still ongoing.

Since then, the insurer’s loss adjuster has contacted me directly with a revised settlement figure, and I’m currently negotiating with them. I’m not appointing any new company.

My question is about the original loss assessor’s fees. I’m willing to pay for any legitimate work they carried out, but I’m unsure:

• whether they believe any fees are outstanding
• who I should contact there to discuss fees
• whether dealing with fees now could complicate the complaint or the settlement process

Has anyone dealt with a situation where a loss assessor changed companies mid‑claim?
How did you handle communication, fees, and representation?

Any advice would be appreciated.

XRS200

You'll need to read your contract with the loss assessor to see what it says about fees due.

Who did you complain about?