black screen

elle_may

HP laptop when going to sign in it goes to a black screen. After a few mins a cursor may come on, press power button sometimes work. If i can get on to power options and say restart it will load up .But i have to try a few options before it does load up after i try to sign in Any suggestions please.

flaneurs_lobster

Next time you get onto the laptop go here

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

Look at the second option "Diagnose PC Hardware issues outside of the OS"

uses a tool installed on HP PCs to check out components.

This page may be of use too

https://support.hp.com/us-en/help/computer

Vitor

https://support.microsoft.com/en-us/windows/hardware/display-graphics/troubleshooting-blank-screens-in-windows

elle_may

Don't know how i did it but played around with instructions and it worked Thanks.