Amazon Live Chat - working for you?

B0bbyEwing

If any of you reading this could spare a moment to check the live chat

https://www.amazon.co.uk/live-chat/s?k=live+chat

I clicked on the customer service banner & then on something else (no not something else, actual something else when you scroll down). I then clicked on contact us which brought a pop up which USUALLY connects to a chat person.

Yesterday & today I get this…

I'd rather not have a phone call.

If it's system wide then I'll sit it out but if others can get a customer service rep on the other end then it's something with my account as I've tried 2 browsers.

• You'll know straight away if it works or not. You don't have to sit & wait for a rep to join. Literally clicking contact us brought up that straight away.

Purple_Jumper

It's working as normal for me - I'm on a desktop

B0bbyEwing

https://forums.moneysavingexpert.com/discussion/comment/82071170#Comment_82071170

Thanks for trying. I've tried both desktop & phone.

Must be something with my account then. I'll have to get on the phone.

B0bbyEwing

Well how great is that - clicked to be called & it then said that option isn't available. Basically I'm to phone them.

Did that but got disconnected after about 1 min.

Called again & got a helpful person although one of those ones who go "mmmmm" on your every 3rd word which is quite off putting. At least save it for the end of my sentence.

Anyway, they found no restrictions on my account..... But this is an account level restriction.

Eh?

The CS person who did their best tbf, said they were sending it to another team to get in touch within 24hrs.

Althougu in the past few weeks I've had 2 promises of be in touch within 48hrs & both of those were well over a week ago.

B0bbyEwing

Well I got a call the other week which seemed promising. Irish bloke assured me he'd sort it.

As of today I'm still unable to use live chat.

Phoned Amazon because I'm due a delivery today & I need the item but it's to be delivered to a post office which closes in 10mins.

They refunded me the item but assured me it'd still be delivered to me. Checked my orders………it's now marked as cancelled (which I only noticed after the call ended)

Do you need help with anything else they say. Well funny you ask - let's talk about this live chat thing.

Know what they said?………..

"I can give you a number to call Amazon".

Well I actually don't need a number to call Amazon because you're Amazon & we're talking on the phone right now so I'd say I already have a number to call Amazon.

Nervous laughter from them. I'll file your feedback and we will investigate I'm told.

Yeah ok then, that's Amazon-talk for fob me off & not bothered then.