Boots UK refusing to refund £130

discountcandy888

Hello,

Having a nightmare trying to get my refund from Boots UK, and would appreciate advice.

I bought an item on the Boots website (Shark Chill Pill fan), it was faulty and so I immediately returned it via Royal Mail on 13th June.

I have contacted Boots (emails & phone) about this and have shown them the Certificate of Posting, but still have not received the refund from Boots.

Just to clarify Boots provided the Returns label and it was their courier (Royal Mail). According to tracking info, item is stuck/lost in Royal Mail Nottingham depot for a month now.

Its very frustrating as the item was £129.99, and I have spent some time chasing this matter with Boots.

elsien

For the sake of clarity when you say refusing to refund it, have they told you they will not be refunding it or do you mean they are taking too long to go through their internal processes before issuing a refund?

two different things.

Okell

"…  have contacted Boots (emails & phone) about this and have shown them the Certificate of Posting, but still have not received the refund from Boots…"

So what did boots actually say when you showed them the certificate of posting?

Ms_Chocaholic

You returned it via a postal service? Who provided the label?

Al_Ross

https://forums.moneysavingexpert.com/discussion/comment/82073141#Comment_82073141

Just to clarify Boots provided the Returns label and it was their
courier (Royal Mail). According to tracking info, item is stuck/lost in
Royal Mail Nottingham depot for a month now.

sheramber

As previously asked

What exactly have Boots said about the refund?