Dart Charge - Enforcement

H_C

Hello, I am writing this on behalf of someone else.

The individual in question used the Dartford crossing in February of this year and wasn't aware of the requirement to pay. Yesterday, they had a visit from an enforcement officer demanding payment.

Some context - both they and their daughter are disabled, suffering from mental and physical disabilities. Their daughter regularly attends Great Ormond Street Hospital.

They recently moved to a new address and changed their vehicle registration at the start of March. The only letter they received (at the new address) was for the enforcement process having commenced at the start of June.

I don't think that their vehicle is registered in the Disabled Taxation class, as the DVLA form says Diesel Vehicle on the taxation part. I don't even think they were aware of the ability to do so.

The officer informed me that I could appeal with a TEC form. He half-heartedly mentioned the witness statement form, but wasn't sure.

What would be the best way to approach this?

Any guidance is appreciated. Thanks.

Coupon-mad

You are best posting for help in FTLA forum, as they are experts on the TEC9 process.

H_C

https://forums.moneysavingexpert.com/discussion/comment/82068105#Comment_82068105

Thank you, I shall give them a try

Half_way

the free traffic legal advice site is the best option.

also is the v5c logbook up to date with the correct address as well as the driving licence?

H_C

https://forums.moneysavingexpert.com/discussion/comment/82068989#Comment_82068989

The v5c was updated in March. The previous address was a family home, however, they stopped living there and have since moved out. I am not sure about the driving license.