Unfair ASDA PETROL drive away charge from VARS - cashier error and Asda refuse to help

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/82069676#Comment_82069676

Most receipts nowadays are thermally printed and the thermal inks contain hormone disruptors. I can entirely understand why people refuse them.

screech_78

https://forums.moneysavingexpert.com/discussion/comment/82068571#Comment_82068571

Yes, fair enough. I apologise for my rudeness.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/82069676#Comment_82069676

Not sure who that was aimed at, as OP did obtain a receipt?

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82069685#Comment_82069685

I looked that up, if I was a till operator or was working with printed pick lists in a warehouse and was handling this type of material frequently every day then yes, I might have concerns about the toxicity of the chemicals.

Couple of receipts a week? Nah.

Tabieth

Did you tell the cashier which petrol pump you used when you paid? If you did then the cashier is at fault (although you should have checked the amount you paid). If you didn’t, then you are at fault. Not everyone who buys items at a petrol station has bought petrol.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/82070494#Comment_82070494

That's a very black and white viewpoint, whereas previous responses have recognised the significance of nuance here - such disputes are rarely 100% the responsibility of one party and 0% the other…

Tabieth

https://forums.moneysavingexpert.com/discussion/comment/82070524#Comment_82070524

I accept and agree there are always nuances. But if a person walks into a busy petrol station, pays for a few bags of sweets without mentioning that they have filled their tank with petrol, then I think the fault lies with that person. Yes maybe the cashier should have noticed but it’s busy, they can’t keep track of everyone, and they didn’t.

I’m not blaming the OP, I don’t think it was deliberate and I certainly don’t think there was a crime. And I’m sympathetic, I can easily see how it happened. And I often don’t get receipts myself so it could happen to me. But sometimes we have to own our mistakes. That’s all.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/82070537#Comment_82070537

But, as above, there's a viewpoint that it's the responsibility of the cashier to ascertain if there's fuel to be paid for, rather than this being on the customer (who, again, did get a receipt here) - my point is that it's unlikely to be as simple as one person's fault or the other, when both have potentially contributed to the situation, and in the context of consumer rights, it's the broader question that's most relevant, i.e. whether it's valid for a petrol station operator to levy additional penalty charges at all…

Alderbank

I don't have a lot of sympathy for the retailers.

If they were bothered about this they would use the American system. In the US pumps are locked off by default. You pay, pump gas and drive away (not in New Jersey of course). MOWP is a thing of the past.

To make things worse, UK traders who also do Pay at Pump do use the American system just for that. I can understand the confusion it can cause.

Tabieth

https://forums.moneysavingexpert.com/discussion/comment/82070557#Comment_82070557

Yes, ideally the cashier would have asked the question. But imo the onus is on the person buying to make sure that they are paying for all goods, including fuel. Not on the cashier to ask if there’s anything else.

I’m not really interested in a protracted debate. We all make mistakes and that’s what I think happened here with the OP. If it were me (and it easily could be), I’d pay the charge and accept it as a lesson learned.