Mercedes PCP - "Diagnostics"

Rocket1979

Ok so they have have actually now come back with a raft of problems - and a bill of £1800.

Problems are Front suspension, Battery, Tires, Wipers, Brakes pad worn 90%.

We have had the car around 8 months, and have probably done around 2000 miles, so i don't think this car was handed over in a fit state.

Does anyone have a knowledge of the consumer rights act 2015? Or advise on what we should do. The way i read it is that we should be contacting the finance company as they are the owners as the car is on PCP.

Mercedes have been absolutely terrible in handling this as well, your lucky if they even answer the phone….

sheslookinhot

What is the suspension issue?

All others were easily detectable at purchase and are consumables, so no comeback here. Doubt you would have any comfort from CRA.

Best get to the dealer at busiest times with a big placard.

Rocket1979

https://forums.moneysavingexpert.com/discussion/comment/82064588#Comment_82064588

Front suspension anti roll bars knocking?

PTP123

Most of that is main dealers trying to make money. If you take it to a good independent or a trusted mechanic it won't need all that.

The CRA act isn't going to help either.

It's not there for problems like wipers, tyres, pads or a battery.

eschaton

You’ll pay £90 for front and rear wipers at Mercedes for poor quality wipers or £35 at Amazon for Bosch that will last for years. Fitting takes 2 minutes for front and 15 seconds for the rear if you take your time.

For brakes, you might pay more at Kwik Fit than Mercedes and a local garage might not be any cheaper either.

eschaton

Battery fitted at Halfords is £221.50.Suspension could be expensive as I just paid £920 for two front springs and the other bits aren’t cheap either.

Mildly_Miffed

https://forums.moneysavingexpert.com/discussion/comment/82064509#Comment_82064509

OK, but you knew what the wiper blades and tyres were like, right…? Because you check them yourself regularly, right…?

Droplinks could easily go from tight to slack in 2k miles and 8mo.
Only 2k miles in 8mo certainly won't help an aging battery (what age is the car? Original battery?)
So we're talking about some brake pads that somebody thought were OK a while ago, and now look a bit thinner. Yeh, they do that. And main dealers love to lean towards pessimism on repair quotes, and optimism when they're prepping for sale.

There's zero consumer rights comeback there.

Rocket1979

Well we have come out, not paying a penny. They have sorted the suspension problems etc, warranty covered. Battery, warranty covered. Brake pads and discs, they have agreed to put towards when we get them sorted, and agreed that we shouldn't paying in full for that after the minimal mileage for that. As consumables they are not covered under the warranty, so I can live with that. Tyres need sorting but can get them cheaper elsewhere. No way I'm paying £40 for rear wiper. £10 from Halford.

They have found another problem with the shocks, warranty covered again.

Makes me wonder how many people would of just paid the £1800??

Mercedes have been awful, I genuinely believe they were "trying it on" with that bill. They have been told we will not be using them again.

Just shows what can happen if you don't challenge these big companies we have gone from a £1800 bill to round £450 for the brakes and tyres.

eschaton

https://forums.moneysavingexpert.com/discussion/comment/82065038#Comment_82065038

That aged well.

PTP123

Mildly Miffed isn't wrong though.

Consumer rights didn't apply to most of the OP's issues if any