Bank error - Missed mortgage payment

MEM62

https://forums.moneysavingexpert.com/discussion/comment/82064688#Comment_82064688

Flowers are always good. The go down very well with my wife :-)

budg13

https://forums.moneysavingexpert.com/discussion/comment/82064690#Comment_82064690

They do bring a bit of colour, can't complain there.

Still, a couple more quid that the bank won't miss and she can go and choose a few bunches of her own!

retiredbanker1

OP Can I ask one question?

Was the error 100% the bank's fault - did you have sufficient cleared funds in your account to make the mortgage payment?

budg13

https://forums.moneysavingexpert.com/discussion/comment/82064976#Comment_82064976

There was indeed. Always funds in the account at the start of every month. Mortgage payment collected on and around the 5th.

This payment was collected on time as normal, so nothing to flag up to me. That's why it was only caught as I check my credit score ad-hoc, as has been suggested to me by another user.

Isthisforreal99

Worth noting you don't get compensation for things that might have happened. If you didn't make any credit applications during the time the incorrect missed payments were noted then you can't expect compo that they 'might' have been rejected had you happen to make them.

Like others I think the offer is fair. But sounds like you don't want to hear that.

budg13

https://forums.moneysavingexpert.com/discussion/comment/82065358#Comment_82065358

Oh it’s probably fair. Least I thought so until my wife was offered more than me.

Now I’m not so sure. And if they can’t offer compo for things that might have happened, they probably should have offered zero, no?

It’s a real brainer.

Isthisforreal99

https://forums.moneysavingexpert.com/discussion/comment/82065361#Comment_82065361

Well there is an element of inconvenience which is subjective. Maybe worth pushing for what she got, which was?

budg13

https://forums.moneysavingexpert.com/discussion/comment/82065365#Comment_82065365

£450.

So, £900 probably more than I thought it was worth at first. Glad I didn’t drop it sooner now

Sncjw

So your wife is getting money and also you. Take jt as a win. Use the money to pay off any debts or treat yourselves.

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/82065361#Comment_82065361

They can choose to offer you compensation for anything, but courts won't award compensation for things that "might have" happened. I suspect that is the point they are trying to make.

It's also worth pointing out that companies often offer things to customers that they don't legally need to. For one, an irate customer can take up inordinate amounts of staff time, which costs the business money. In the case of the banks they also have the potential of FOS cases which would cost them at least £475 (excluding staff costs for dealing with it.)

So in essence, do not assume that an offer of "compensation" is proof you are right (even though in this case it is clearly the banks fault.)