Faulty laptop knowingly sold to me

Undervalued

https://forums.moneysavingexpert.com/discussion/comment/82063642#Comment_82063642

Odd indeed. Something here doesn't add up!

However I think it is all a moot point unless Apple produce enough evidence to convince a court (on the balance of probabilities) that the seller knowingly sold you a faulty computer, despite it working perfectly and giving you a good opportunity to try it. I am amazed that they have been so forthcoming and I doubt they will go further, particularly if they are aware it is "going legal".

MrSquirrelz

https://forums.moneysavingexpert.com/discussion/comment/82063642#Comment_82063642

Yes that’s correct.

Originally I contacted on Thursday 26th, arranged to visit on that day then at last minute he remembered they had family do so postponed visit. I messaged on Friday and a two days later he replied - which would have been after his Apple Store appointment - then delayed again for another day before finally selling on the Tuesday. No idea what was actually happening during those dates.

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/82063668#Comment_82063668

I don't see why Apple would need to provide any evidence here.

All they are saying is that the device was brought in on X date (2 days prior to the sale to the OP) with the exact same symptoms the OP now has and that it needed a board replacement (although obviously that part is probably debateable, it might be repairable). I'd say that on the balance of probabilities the seller knew there was an fault given that they

A) Took it to the manufactuer to be looked at (most people won't just do this for fun) and

B) The manufacturer told them there was a fault two days prior to them selling it to the OP.

Is there anything that would make you think a judge would view this differently?

Undervalued

https://forums.moneysavingexpert.com/discussion/comment/82063667#Comment_82063667

So, by your argument, if you took your car to the garage but didn't accept their repair quote the garage could then tell anybody who asked what was wrong with that car? Surely they still have a duty of confidentiality to the owner / potential client?

Undervalued

https://forums.moneysavingexpert.com/discussion/comment/82063667#Comment_82063667

But the OP told us in an earlier post….

"The original Genius Bar rep that I spoke to in person did overstep as he mentioned names"

Ergates

https://forums.moneysavingexpert.com/discussion/comment/82065786#Comment_82065786

That's not really analogous to what happened here. A better example would be: You buy a car. After having it for a few weeks it starts making a funny noise. You take it to a garage. The mechanic says "Yeah, the bearings* are stuffed. I told that to the guy who brought it in a few weeks ago, but he didn't want to pay to fix it". They're not sharing identifiable details about the person who brought it in, they're sharing details about the vehicle.

*(I'm not really a car person, replace "bearings" with whatever might be broken on a car)

Obviously if they're sharing names, then that is a direct breach of GDPR - but that is separate from saying "We have previously seen this machine and diagnosed the following fault".

Undervalued

https://forums.moneysavingexpert.com/discussion/comment/82065853#Comment_82065853

They DID share names - see my second post where I quoted what the OP said in another post.

Ergates

https://forums.moneysavingexpert.com/discussion/comment/82065868#Comment_82065868

Yes, hence my second paragraph. But, like I said - that doesn't make the revelation about the laptop itself a problem.