Security Phone calls

Juniperpam

I can't access my NSandI account, as when they make the security phone call to send the access code, the call doesn't come through. I've tried it many times, and it still doesn't work. I've complained to them, and they say it happens sometimes. It's happening every time, so I can't get into my account. I have the App on my phone, but you can't cash in from there.

la531983

Surely they have another way of doing it, how do deaf people manage? Do they not have a send a text option?

Valli

have you checked blocked numbers on your phone?

Have you verified they've got the correct phone number?

Swipe

Are you with EE for your landline phone? NS&I calls no longer come through to my EE digital landline so I changed the number to my mobile phone and they are working again.

Juniperpam

Thanks guys, but NSandI have always had my mobile number, still doesn't work.