Barclays behaviour

masonic

https://forums.moneysavingexpert.com/discussion/comment/82059644#Comment_82059644

Seems to me then that the only unreasonable thing is that you couldn't defer your acceptance. It isn't something that needs to be actioned that very moment. A reasonable (say 2 week) time window where you could skip, would prevent annoyance if someone needed to quickly do something online and didn't have the time to deal with it in the moment.

caper7

https://forums.moneysavingexpert.com/discussion/comment/82059648#Comment_82059648

One can be both a customer and a shareholder...

For me it was the handling, there was no opt out/way round it before accessing your money.

What if next week they suddenly decide photo id must be uploaded before accessing your money and promise you can delete it afterwards? If one could skip it, one could then close all accounts if one wanted to.

For me it was the total inability to access your money without agreeing to what they wanted first.

subjecttocontract

I assume that what happens in the real world is that many, perhaps most, customers accept to go paperless, then continue on to access their account but don't go back in to cancel their paperless acceptance. From Barclays perspective that's a win as it's exactly the outcome they wanted. Bank bonuses all round.

UKX69

Paperless Settings.

NatWest tries to get you to accept paperless settings by giving you nudges when you log on and does commit you when you open an account - but easy enough to alter it later. As for M&S credit cards, they try every so often to get you to go paperless by giving you notification that if you don’t do certain actions by a certain date you’re paperless. As an old goat, I prefer paper and continue to ask for this whatever account I open.

clairec666

https://forums.moneysavingexpert.com/discussion/comment/82059644#Comment_82059644

Something like this would terrify my mother, who is over 70 and not very tech-savvy. She wants to stick to paper statements (I disagree with her from an environmental point of view, but that's irrelevant) and wouldn't want to click on something to say she agreed and then have to find the correct settings to switch paperless back off again.

It's not going to affect many customers, and Barclays will hardly suffer if those people take their savings elsewhere, but I still think the could handle this better. Fair enough to have an intrusive pop-up every time you log on until you're so sick of it you agree to paperless... but forcing people to accept before they can proceed doesn't sit right with me.

bubieyehyeh

Barclaycard did exactly the same to me and it stinks. For paperless is not a biggy but what if it was something else which needed more thought you were rushed into because you need to make a payment.

No point voting with your feet because many if rivals such as Lloyds and HSBC have also done similar.

There are ways to do this sort of thing but forcing people into a immediate decision is not the way to do it.

masonic

https://forums.moneysavingexpert.com/discussion/comment/82060147#Comment_82060147

Mine has gone paper free due to a combination of unreliable post and security concerns, but admitted to me she still prints them out at home!

MEM62

https://forums.moneysavingexpert.com/discussion/comment/82059612#Comment_82059612

Absolutely this…..

ladruid

They did it to me as well, couldn't sign in without being forced into a paperless mode.

I didn't vote with my feet, I just went in to the options, turned paper statements back on, then changed the frequency to weekly statements. The statements are great to make firebricks for the firepit, and it gives me a warm fuzzy feeling knowing I am helping to keep a postie employed somewhere...

Their paperless change has nothing to do with the environment, it's a pure profit maximising exercise. Paper statements cost them a lot of money.