When does the 30 day return start

Idontlikeworking

I had a plastic shed delivered on the 1/6//2026 and it was damaged so I contacted argos and they sent a replacement on the 24/6/2026 but I'm having problems with the panels fitting together due to them being bowed so I've been on live chat with argos and they said they cannot do anything as the 30 days return have past. So can someone tell me if the return date should start from the original delivery date or the date a replacement was received.

elsien

Do you mean a warranty or do you mean their 30 day returns policy, because they are not the same thing?

Brie

If the shed delivered is faulty and therefore not fit for the purpose intended you should be able to return it for a full refund. Likely need to quote the relevant regulations to make them pay attention. Hopefully someone will be along with the info you need.

edited to add: Gov.uk website seems to say that you can get a full refund including delivery charges as long as you let them know within 14 days of receiving it.

Accepting returns and giving refunds: the law - GOV.UK

Idontlikeworking

https://forums.moneysavingexpert.com/discussion/comment/82059402#Comment_82059402

30 day return policy. They said the 30 day return is from the date of the first delivery.

Idontlikeworking

https://forums.moneysavingexpert.com/discussion/comment/82059403#Comment_82059403

The problem is they are going by the original delivery date. I will have to contact them again as this is what it says on their website.

If you received your items more than 30 days ago

If something goes wrong after the first 30 days but within 12 months, we'll offer to repair or replace the item at no cost to you. If that doesn't resolve the issue, takes too long, or causes significant inconvenience, we'll offer you a refund.

A_Geordie

What resolution are you trying to achieve?

Idontlikeworking

https://forums.moneysavingexpert.com/discussion/comment/82059592#Comment_82059592

Return it for a refund.

elsien

If you believe it is faulty due to the bowed sections then you need to stop talking to them about their 30 day returns policy and instead of reference your rights under the consumer rights act.
Did you buy in store or online?

Okell

https://forums.moneysavingexpert.com/discussion/6675183/when-does-the-30-day-return-start

https://forums.moneysavingexpert.com/discussion/comment/82059480#Comment_82059480

https://forums.moneysavingexpert.com/discussion/comment/82059611#Comment_82059611

If you are trying to exercise your 30 day short term right to reject for a full refund under the Consumer Rights Act 2015, then the 30 day clock is paused from the point you agreed to them supplying a replacement and only starts running again once you receive the replacement.

Read s22(6), (7) and (8) for the detail

But if you are trying to exercise a right to return under the seller's own returns policy or warranty, it depends on the wording of the polcy or warranty

sheramber

Dates are relevant.

shed delivered 1June

When did you notify Argos it was damaged?

Was replacement received 24June?

When did you advise Argos it was faulty?