Amazon Dropoff - No proof of posting

fluffy_kittens47

So I noticed some times ago, that after using my local Post Office to send a parcel back to Amazon, I was informed they no longer issued a receipt as proof of posting. Instead, an email would be sent. I didn't like this, as while some people appear to have email on their mobile phone, and would have received notification before they left the store, I do not.

I was therefore forced to leave the store and simply TRUST, the the post office actually did what they were meant to do, until I returned home to check for said email.

Fast forward several months, and upon a following visit to return another item to Amazon, I was given a receipt with tracking details!

Yet recently, after returning an item once again, email only.

Why the inconsistency? And why are they allowed to get away not issuing a receipt for an item what cost me several hundred pounds?

From Post Office website :- https://www.postoffice.co.uk/mail/amazon-returns

"Take everything into branch, drop off your package, we’ll give you a proof of posting with tracking details, and you’re done"

molerat

Lazy poorly trained staff is probably the correct answer.

teaselMay

It's the no box or printer required returns that don't have a receipt I think, I'd just choose a different option

fluffy_kittens47

https://forums.moneysavingexpert.com/discussion/comment/82051979#Comment_82051979

Thanks, I'll bear that in mind for my future dealings with them!

RFW

Amazon will give different options based on the value of the item and the seller, amongst other things. If you aren't happy with the return options available, you can get on to their Live Chat and tell them. They'll either provide you with an alternative or give you a no return refund.