Security tag not removed by shop

GDB2222

My wife bought a lightweight cotton dress for our granddaughter to wear during the very hot spell that ended today. She got it home and found a security tag still attached. So granddaughter can’t wear it.

The obvious answer is for us to travel to the store, and I expect that they’ll remove the tag.

But that involves time and some travel costs. It’s clearly the retailer’s responsibility to remove the tag. Why should we, as the wronged party, be out of pocket? So, out of curiosity, what are our rights here?

I suppose that essentially I am asking who is responsible for the cost of returning a defective item bought in store for replacement or repair.

Vitor

How did you get out the shop without the alarm sounding? Take the receipt, take the dress back, and ask politely.

flaneurs_lobster

How did you get out the shop without the alarm sounding?

It'll be the old wrap the tag in aluminium foil trick.*

Assume you can't hack the thing off without damaging the dress?

The retailer should refund/replace at no cost to you. You don't say who the retailer is but most have a well-established returns procedure, often involving a prepaid mail label.

*This doesn't work.

GDB2222

The relevant section of the CRA is

7)From the time when the right is exercised—

(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and

(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.

No requirement to return items to the store, unless agreed?

Emmia

https://forums.moneysavingexpert.com/discussion/6674149/security-tag-not-removed-by-shop

Many years ago when I worked at Next, this happened and I was sent in a taxi to the customers home to remove the tag... Just had to check they had a receipt for the item. As far as I'm aware there wasn't a charge...

Whether a shop would do this now, I don't know.

The item isn't defective though, it's just got something attached that shouldn't be.

GDB2222

https://forums.moneysavingexpert.com/discussion/comment/82050423#Comment_82050423

This dress cost £8, so I don’t think that particular solution is very likely. :)

Vitor

Contact your local paper, but remember sad faces for the photo. 😭

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82050428#Comment_82050428

…one of you should hold up the dress and you should both point to the offending tag.

Emmia

https://forums.moneysavingexpert.com/discussion/comment/82050427#Comment_82050427

Depending on the type of tag, you might be able to remove it with a strong magnet.

Alternatively where is the tag positioned? Is it on a seam, if so a careful incision and then sewing the hole back up may work...

Or is it partly that as the weather has cooled the dress is unwanted?

user1977

Search online for any of the videos explaining how to remove them at home.

flaneurs_lobster

Or is it partly that as the weather has cooled the dress is unwanted?

Let's not get into the entire "change of mind" clause on a returns policy.

As it is, the OP will be lucky to not be charged for the cost of the (stolen) tag.