Business Broadband

joeypesci

I know they don't have the same rights as consumers so just curious what rights they have.

A manager with no idea about tech got told by BT that their PSTN line was being discontinued and they need to upgrade to digital. He agreed but clearly must not have noticed the 5 year contract!!!!!!

5 years!!!!!

How easy would it be to cancel that. Their sales team are quick to respond but their support is mega poor.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/6673878/business-broadband

Did the individual compare offers from alternative suppliers?

Did the individual read what they signed before signing?

As a B2B contract, the customer is deemed to be informed. Why won't the business require broadband for the full 5 years?

What are the cancellation terms written in the contract? That is what will apply.

MattMattMattUK

Yes, PSTN is being discontinued and moved to digital voice.

How easy would it be to cancel, very, however also expensive, likely requiring the whole contract to be paid off in full.

joeypesci

https://forums.moneysavingexpert.com/discussion/comment/82047673#Comment_82047673

Appear so. I've washed my hands of it now. I see they never checked, never checked what number was being ported and never check the term length.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82047675#Comment_82047675

Read the contract, it will tell you what circumstances you can cancel it under and what the cost of cancellation is.

Doesnt really matter if he read it or not, as a business you are considered competent and either have proper processes in place so only authorised persons can enter into contracts, who must review it, how many signatories are needed etc etc and that staff are trained to know these things.

There can be an argument if the person entered into a contract that they were never authorised to do but its fairly complex argument to make. Eg if a telecoms company had cold called a Banks call centre agent who'd agreed to switch the whole organisations telecoms across to them then its probably fairly easy to argue that clearly the seller should have known that the call centre agent in India is unlikely to have the authority to sign a multimillion pound contract on behalf of a global banking group. However, had the company gone on to make some payments before it was realised then there is a reasonable chance it could be argued that the contract is binding as whilst the agent didnt have authority to sign the payments effectively ratified the action anyway.

littlemissbossy

As above, there’s probably not much you can do. Our family business, my dad, the director and owner signed up to a five year contract with BT, it was an overpriced, unnecessary cost, I just had to bite my tongue and wait patiently till it ended!