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HMRC expired cheque question

Hi, I hope this is the right place to get some help for this question, I found an old HMRC cheque for a tax rebate of about £1000 a few months ago, the cheque was about 11 years old. I'd lost it and never cashed it, I called HMRC and they asked me to send it in and they would have a look, since then I've heard from them that they've looked into it but because it's been over a certain number of years they can't do anything about it now and issue another one.

I'm wondering if I just have to accept this answer and leave it now. It's a large amount of money and after waiting ages to speak to someone on the phone twice, they've both times told me the same thing. Has anybody else had a similar experience? is there anything else I can do? Thanks

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