Car fire

Dancingmonkey03

I’m looking for advice as I don’t know where to turn, seem like I am getting no where and need some advise.

I purchased a car on finance on the 26/5. On the 28/5 whilst driving the car smoke started coming from the engine and within minutes the whole car was up in flames and now a complete write off.

I rejected the car under the consumer rights act 2015 as I was advised however things haven’t been simple.

My finance company requested an engineers report which I got from my insurer and send to them. The finance company responded to the email directing me back to my insurer because they now need a forensic report and said there is nothing they can do until I have this report.

my insurance company then advised me that they do not conduct the forensic report and have told me to go back to my finance company. 

I decided to cut my losses and claim through the insurance as I am now without a car, whilst still paying for the finance and insurance for a car I do not have and with three young children I need a car.

The insurance company has advised me that they can’t proceed with my claim until they have a forensic report and have referred it back to my finance company who need to obtain one from the dealer.

they have told me that there is no time frame on this and it takes as long as it takes which could be weeks/months.

Does anyone has any advice on any other steps I can take next? Like I say I’m still paying for the car and insurance and me and my family are the ones suffering. I literally had the car for 48 hours.

Thank you

TadleyBaggie

Why start another thread, your existing one is still open:

Brie

https://forums.moneysavingexpert.com/discussion/comment/82039904#Comment_82039904

don't think they knew I had moved it and someone else had suggested that it might be ok to duplicate. I'll close this one to avoid further confusion.