Hargreaves Lansdown unreasonable behaviour or not ?

lotus_europa

On 16/2/26 Hargreaves Lansdown decided there was an anomaly with my postal address despite me being registered with them at this address since 2009 and holding a SIPP,ISA and fund share accounts.
They immediately placed restrictions on my accounts and used the none guaranteed second class royal mail delivery service to inform me of this situation.
Fortunately I had delayed my long trip away so was available to accept delivery on 18/2/26 when it arrived. I was naturally concerned and asked several times whether or not my imminent SIPP payment would be made but received no answer for some reason. Out of curiosity I logged onto my account and tried to make a withdrawal which was readily refused but on trying to make a payment into my account i was allowed to go right to the last line of confirmation which seemed like Hargreaves Lansdown were restricting withdrawals yet allowing money to be added to my account.
I complained to Hargreaves Lansdown expressing concern about the use of the second class mail service for a serious situation meriting restrictions on my account, the inability of the staff to allay my fears about my upcoming SIPP payment and apparent practice of restricting the outflow of money yet still welcoming fresh money despite the account having restrictions placed on it.
Hargreaves Lansdown paid me £50 for the inconvenience experienced and refused to uphold my 3 concerns.
I approached the Financial Ombudsman service they refused to uphold my concerns, suggesting the aforementioned behaviour of Hargreaves Lansdown was reasonable. Naturally they are entitled to their opinion but i feel there are some basics at fault for any reasonable person

After around 25 years its time for my wife and I to be moving on to AJ Bell. I asked AJ Bell to confirm whether or not they would use second class mail given such a concern and they were quite definite in their answer, no , definitely not.
Would I recommend Hargreaves Lansdown .? .....No.

eskbanker

Duplicate thread, no need to repeat it:

https://forums.moneysavingexpert.com/discussion/6672781/hargreaves-lansdown-poor-service