Are we just unlucky with Hotpoint

outofworksch

We got a new Hotpoint gas cooker recently but after 6 weeks the oven stopped working.

It took 3hours to find someone at Hotpoint to take responsibility for it, engineer appointment was made for 2weeks time only to get a text today to say they need to cancel .

Next appointment is in another weeks time.

Are they truly that bad?

Aylesbury_Duck

I've no idea. Who did you buy it from? Hotpoint themselves, or another retailer, e.g. Currys? After just 6 weeks I'd be on to the retailer for a resolution.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6672783/are-we-just-unlucky-with-hotpoint

Many companies use the same service agents, I remember going out to help one guy who came to our Samsung Freezer and in the back of his van were 15+ fleeces with Hotpoint, Bosche, HiSense etc on them… just puts the right one on for the job at hand. Cancellations happen, and for a variety of reasons… if the fault is obvious then they typically will try and turn up with the right part to avoid a second visit so if the parts delayed coming in they'll move the job rather than have two visits, likewise if someone is sick, van off the road etc

Hotpoint I think is one of those brands that go through phases between being good value for money and being cheap and built to a price. No idea where they are at the moment.

Boohoo

https://forums.moneysavingexpert.com/discussion/6672783/are-we-just-unlucky-with-hotpoint

Have you paid the gas bill?

As mentioned who did you buy the appliance from as they would be the 1st point of call

outofworksch

We got it from AO, and yes all of our bills are paid and may well be even in credit.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/82037234#Comment_82037234

You should contact AO asap if you haven't already and get them to send someone out to you.

outofworksch

Tried phoning AO and using their options, you get transferred to manufacturer which is how we ended up being on the phone for over 3 hours.

It seems at the moment we have no other choice than to wait til next week in the hope the engineer turns up. Definitely wouldn't recommend them.