3 Years Extended Warranty, on Tumble Dryer

Grace007

Bought dryer and warranty from Marks they say its up to Pacifica !

Aylesbury_Duck

"We may decide (at Our discretion) to replace Your Product"

So they're not obliged to.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82038431#Comment_82038431

If you look at the complaints section of your policy book, does it mention the Financial Ombudsman? These things can just be warranties or can be insurance, you have a much stronger position if it mentions the FOS as that would mean its insurance.

Miele saying allow 21 days for the part suggests that at a minimum there are none in the UK else it would be within a few business days. "Allow" also says its not guaranteed, I was told to allow 28 days for the delivery of an item from a similar German company; I cancelled the order after 4 months with the merchant saying they were still being told to allow 28 days.

Did you actually ask Miele if the part was in stock? If not the UK then where is it? Shipping something from a warehouse in Germany to the UK is a very different thing than them asking their Chinese supplier to make another pallet load of them for them.

Grace007

Pacifica call it a care plan

Pacifica is a registered company in England. Registered Number: 05541667 VAT Number: 894 762 173

© Pacifica 2026. All Rights Reserved.

Registered Office: Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA.

*Kitchen Appliance Insurance is sold, arranged and administered by Pacifica Warranty, a trading style of UK Warranty Limited, FRN 785300,

authorised and regulated by the Financial Conduct Authority for insurance distribution.

Company number 07728040, VAT number 127 2434 32. The policy is underwritten by Collinson Insurance, a trading name of Astrenska Insurance Limited, FRN 202846. We provide information only and do not give a personal recommendation.

• Repair-only services are not regulated by the FCA.

Spoke to Miele via their chat online, they checked for the part, said it was in stock allow 21 days for delivery

According to Pacifica it was received by them in April, 2026 but has gone missing, when questioned there escalion team keeping bleating "Its still on order" they will email, to see where it it ! Over three months now.