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Can I approach Excel Parking prior to PCN?
Hi all,
I'd appreciate some advice on a situation involving Excel Parking.
My wife visited TK Maxx at New Hall Walk, Suttoncoldfield twice this week, after school pickup (Monday and Tuesday). The car park is owned by the landlord and shared by several retailers. Parking is free for up to 3 hours, provided customers enter their vehicle registration number on the tablet/screen located inside the store they are visiting.
We still have proof of purchase for both visits. As far as we are aware, no Parking Charge Notice (PCN) has been issued yet, but we are concerned that one may arrive for the Monday visit.
The site is managed by Excel Parking.
Would it be worth contacting Excel Parking proactively before any PCN is received, explaining the situation and providing proof of patronage? Or is it better to wait and see whether a PCN arrives and then follow the usual appeal process?
Any advice from those familiar with Excel Parking or similar "registration validation" car parks would be greatly appreciated.
Thanks.
Comments
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No, just wait.
4 -
^^^
This
Dont mark yourself as a sucker who has cacked him or herself and will happily pay up.
3 -
Don't poke the hornets nest they will know they have you baited and ready to scam, it won't make any difference they only want money.
If the incident was this week you will without doubt get a NTK next week, you would be better following plan A then, and follow the newbies thread on here.
Remember Excel provide their "management" of the parking to the landowner free, they only make money from people that pay up after incidents like this. Rather than take pity on your circumstances they are over the moon that they have another victim to target.
4 -
I have indeed received a PCN and after an appeal, I've settled this for £20 on the benefit of doubt that we may have not entered the VRN on one of the days. Saves us time from court dealings. Thanks all for you help.
1 -
Excel reducing the charge to the £20 admin fee?! Someone has rattled their cage, hopefully the CMA.
They have previously pretended they don't have to abide by that part of the Single Code of Practice until the end of the year.Always remember to abide by Space Corps Directive 39436175880932/B:
'All nations attending the conference are only allocated one parking space.'
247advice dot uk has more information and guidance on dealing with this Outrageous Scam.2
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