British Gas Backbilling Dispute

linkbuster

We were just with them from Feb 24 when we moved into the property.

The whole billing process has turned into a bit of a mess. From what I can see in the case notes our account was migrated to their new NEP system in July 2024 which has created a host of issues.

From what I can determine there is a combination of unbilled usage from Feb 24 to July 24 (hidden as a previous balance), missing direct debit payments, and exit fees that weren't applicable as I completed the tariff term before leaving.

MWT

So the energy detailed as used on the November bill does not include the energy used from Feb '24 to July '24?

Do the DD payments you made during the period from Feb- Jul '24 cover the energy used in that period?

linkbuster

https://forums.moneysavingexpert.com/discussion/comment/82024769#Comment_82024769

Correct. I have received no bills whatsoever relating to the period Feb 24 to July 24.

The usage and meter reads are not detailed on my online account either. The first meter reads on the account are July 24, so unfortunately I have no way of determining if the DD payments would have covered usage. I believe my DD payments in this period were around £442 (first DD in March was £42 and £98.50 thereafter), but I believe this would likely have been too low for a 1930s semi detached.

MWT

https://forums.moneysavingexpert.com/discussion/comment/82024825#Comment_82024825

So there should be nothing brought forward from that period as it is either already covered by the payments made at the time or ruled out by the back-billing provisions.

linkbuster

Good news in the sense that this combined with removal of the exit fees would zero the remaining balance.

Frustratingly, the ombudsman has already rejected my appeal and ruled that the backbilling has been applied correctly. Are there any circumstances in which they can be persuaded to look again at a case post-appeal?