Royal Mail Compensation - Ebay Sellers

savergrant

It was this;

https://forums.moneysavingexpert.com/discussion/comment/82021151#Comment_82021151?utm_source=community-search&utm_medium=organic-search&utm_term=ebay+royal+mail

soolin

Thank you, I’ve now merged the threads .

soolin

At 1.33 am (according to the time stamp) I got the following email from RM. Again the useless stamps but it shows a claim can be made for lost ebay items where labels are printed online. My total loss, including postage was £7.75. This is the fastest ever claim resolution yet, well less than 24 hours from uploading claim form to a decision.

Dear xxx,

Case Number: xxxxxxx

Thank you for getting in touch with Royal Mail.

I’m very sorry to hear you’ve had a reason to raise a complaint regarding an item in our care.

We’ve reviewed your case under reference number 12530735.

After carefully considering the evidence you provided, it’s clear
that we didn’t meet our usual standards on this occasion, and I
sincerely apologise for the inconvenience caused.

We will be issuing a Stamps 1st x 8 shortly in recognition of this
service failure. If you requested a higher amount, I regret that this is
the maximum we’re able to offer in line with the terms of the product
used. For more details, please visit our website at www.royalmail.com

This response concludes your enquiry. However, please be assured that
the information you’ve shared will help us improve our services moving
forward.

If you are unhappy with this outcome, you can contact the Escalated Customer Resolution team by completing the online form at www.royalmail.com/escalation or by writing to Freepost ESCALATED CUSTOMER RESOLUTION TEAM, ensuring you include your Royal Mail reference number.

Regards

Royal Mail Customer Services