Item not dispatched

GDB2222

Buyaparcel is a big seller on eBay. They have sold nearly 3 million items.

On Wednesday I ordered a Makita tool from them for around £100. I needed it fairly quickly and eBay indicated that delivery would be between Friday and Monday. By Friday there was no indication that it had been shipped, so I messaged them to ask whether they had any issues. No response!

I then checked their website, and the item is out of stock. So, I asked to cancel the order and they agreed to cancel.

I think it is pretty pathetic to offer items that they don’t have in stock, but far worse to simply ignore my enquiry about whether they had issues. So, should I leave negative feedback, and will eBay allow me to do so?

vacheron

If you do leave negative feedback it will be entirely based on your own assumptions. First that they were out of stock, and second that the items wouldn’t arrive. They could have shipped on Friday or Saturday on a next day service to get there on Monday, but you cancelled before they could prove or disprove this.

Also they may have been showing out of stock on their website because you had already bought their last one. Or perhaps they have different inventories or warehouses for their website store and their eBay shop?

I’ve been on eBay since 1998 and I would only leave a negatives where I had undeniable proof that a seller failed to deliver on their promises.

GDB2222

I do wonder whether I am being a bit precious. Nevertheless, they certainly did not respond to my perfectly polite query.

If this were a small business I’d be more forgiving, but this is a very large one.

Jemma01

If I was dying to express dissatisfaction over a lack of response after giving 3 days for the response, then I would leave a neutral feedback.

How long did you wait for a reply? How long did it take to accept cancellation (as that's a form of communication)?

When in rush, best to shop in-store.

Rodders53

BuyaParcel is part of a pretty small Lowestoft company, Godfreys, a Plumbing Merchant that used to have a nice department store in the Town Centre. AFAIK it's still just the one/two neighbouring Warehouse/Offices in the Town's outskirts.

https://find-and-update.company-information.service.gov.uk/company/09331128

Average of 38 employees in YE Jan 2025, 3 Directors.

Other similar larger companies in that local area have failed / disappeared in the 10 years since we lived there. (Though Godfreys foray into the Retail Department Store failed/closed before that).

Associated companies are

https://find-and-update.company-information.service.gov.uk/company/05887957

https://find-and-update.company-information.service.gov.uk/company/15436549

They provide a landline telephone number, and have social medya presences as well, to ask on if needed.

This week is half-term and a Bank Holiday at the start of it… I'd suspect the staff levels are at a minimum as a result… You never paid for "next day delivery" which they offer if in a hurry (on their website at least, if not eBay or Amazon). Impatience rarely pays off.

GDB2222

https://forums.moneysavingexpert.com/discussion/comment/82017466#Comment_82017466

I was in a rush, so I bought something completely different from Screwfix. Unfortunately, the Makita item I really wanted is quite hard to get hold of, and there are not that many stockists.

I just wish I'd done that a few days earlier, instead of messing about with ebay.

Jemma01

https://forums.moneysavingexpert.com/discussion/comment/82017745#Comment_82017745

curious, what makita tool is it? 😅 Ordered their tyre inflator on Saturday, I expect it to arrive today

dnpark38

Will Ebay allow you to place Negative report?

soolin

https://forums.moneysavingexpert.com/discussion/comment/82019997#Comment_82019997

there’s usually a 7 day delay before leaving a non positive review for a business seller, but as long as buyer is careful what they say and how they word it a negative or neutral can be left.