Santander Logging On

happyhacker

Is it me but when I go to log on online via my browser then it asks me to open my mobile app but the app needs to update things get all mixed up. I sit there while the app updates which takes ages, then I go back to the browser and the app does not respond to the message "Go to your mobile app…". They seem out of sync somehow. I have to close all and start again. Its the app update that interferes with the process and does not allow me to bypass the update!?

flaneurs_lobster

By "app needs to update things" do you mean that it opens the Play Store/App Store and downloads/updates the Santander app?

Does this happen on every online login attempt? Does it happen when you just open the app without a prompt from an online session?

What phone/OS version are you running?

elsien

I don’t bother with the app when I’m logging in. I use the text to Phone instead.

Rob5342

I've never had anything like that, if I try and log in on the website I just get a notification on the app which I can click through with and press confirm.

What happens if you try and use the app without doing anything on the website?

Isthisforreal99

Suggests that you are not using the app very often and not regularly updating it for new versions - do you have auto-update turnes off?

Neil_Jones

https://forums.moneysavingexpert.com/discussion/6670150/santander-logging-on

This is not my experience.
Yes on occasion the app doesn't "notice" I'm trying to log on but this is very much the exception than the rule.

If the notification works after you update the app then that suggests you're not using it regularly if at all, or you don't have auto app update set up on your device. You may want to check for updates before logging on.