First QR scan not working

goodValue

I'm trying to verify my identity on a website with my Chromebook, and it gives me a QR code to scan with my mobile.
The mobile says:
QR is detected.
Tap to visit the link.

I've done this dozens of times but it always fails.
Mostly the error message is:
Something's gone wrong
You'll need to restart verification on your computer.

Though a couple of times it says:
Unable to open link.
This link only works on a mobile device

An online search indicated that if your phone camera could read QR codes, then this would probably be the best option.

It's a Motorola G24 phone, and the T212 website.
Do I have to initially connect to the website using my mobile, and then somehow get the mobile to read the QR
that would come up on the phone?

flaneurs_lobster

Is this the initial signup to T212 or just trying to login on a different device?

If it's the former then just do all steps using the app on your mobile. You can log into your account on another device later (with a code sent to the app).

forgotmyname

Is it opening in a browser or an app? I have a Samsung phone and have had issues with QR codes not linking,
it's a pain when it's the doctors or dentist. No matter which browser I set as default it always seems to use the
Samsung browser.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82014068#Comment_82014068

So uninstall the Samsung browser?

goodValue

https://forums.moneysavingexpert.com/discussion/comment/82013599#Comment_82013599

I downloaded the app, and it went through a different verification route, without the need for a QR code.

I'm now waiting for their validation