Park & Control parking tickets

JC1978

Hi all,

I’m looking for advice on whether there’s anything else I can do to fight a parking charge issued by Park & Control.

On 25 January, I took my son and two friends to the ice rink in Streatham. I parked in the APCOA car park there, which I’ve used many times before without any issues.

After the skating session, I went to pay for parking. I tried all three payment machines and each initially displayed a “network error” message. I then entered my registration number and arrival time manually.

Because ice rink users get 50% discounted parking, I tried scanning the QR discount code:

• the first machine froze completely,
• on the second machine, the amount suddenly changed from £3 to £2,003.

At that point I gave up trying to use the discount and simply attempted to pay the normal £3 charge. I inserted my card and the machine displayed: “Card read OK, remove card.” I removed the card and left, believing the payment had gone through. The whole process took around 10 minutes.

The next day I checked my banking app and noticed no payment had been taken. I immediately contacted APCOA through their website explaining the issue, but received no response.

A few days later I received a parking charge notice from Park & Control. I appealed, explaining the faulty machines and payment issues, but the appeal was rejected. I then escalated it to the IAS, but they also dismissed the appeal, despite the fact that Park & Control’s own evidence appears to show a significant gap in parking payments being processed around the time I was trying to pay.

I also contacted the Streatham ice rink/recreation centre, but they were unable to help. As a final step, I contacted Lambeth Council, although I haven’t received a reply yet.

I genuinely attempted to pay and even have a witness who was with me at the time. I wouldn’t normally contest a parking ticket if I had simply forgotten to pay, but in this case the machines clearly appeared to be malfunctioning.

Does anyone have any advice on what I can do next, or whether this is worth continuing to fight?

Thanks,
Jakub

Gr1pr

Park and Control ( IPC AOS member ) are nothing to do with APCOA ( BPA AOS member. ), or the council

If you failed with Park and Control, and failed at the IAS too, then ignore them

ChirpyChicken

https://forums.moneysavingexpert.com/discussion/comment/82005947#Comment_82005947

Park and control are owned by APCOA

JC1978

Thank you very much. Will ignore them and hopefully they will drop it.

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/82006246#Comment_82006246

Please show both sides of the NTK.

I appealed, explaining the faulty machines and payment issues, but the appeal was rejected. I then escalated it to the IAS, but they also dismissed the appeal, despite the fact that Park & Control’s own evidence appears to show a significant gap in parking payments being processed around the time I was trying to pay.

And please post the IAS joke decision in my thread called 'IAS decisions', thanks!