Retailer has still not refunded me : Section 75 claim?

incesticde

Hi all,

(Apols this is a long one! TLDR at the end)

I bought a mattress from a well known company about four years ago. Mattress developed a dip in the middle so I contacted them (as I had a 10 year guarantee) and they agreed it was a defect and offered me a refund. So far so good

Since that time I have had to :

(a) Prove that had paid the amount in full as their system showed me owing about two thirds of the amount, I gave them copy of the purchase email sent by them when I purchased and that somehow wasn't sufficient and I needed to give them a copy of my credit card statement from four years ago. They also would not give me any details of why their own receipt wasn't good enough nor offer any proof I had owed them £300 for four years.

After that process (which took three weeks) they said they would arrange a collection in the next 3 to 5 working days.

We are now at three weeks since the arranging collection email and still no collection has been arranged due to issues they have with their collection partners.

Numerous chase emails just give the same "We are working hard to organise this collection"

Even if that collection was tomorrow I would then have to wait 15(!) working days for the refund to be processed.

So, Can I raise a section 75 on my credit card (Nationwide Select) to get my refund now instead of wasting more time waiting for this company to get its act together? Shirley (sic) two months is long enough to wait for a refund?

Thanks for getting to the end of this !

TLDR : Mattress company haven't refunded me after two months, can I raise a Section 75 claim?

Teddy08

Good luck with your claim

I was offered £50 for a mattress that was not firm as stated and seriously dipped on edges

Two months ago and still waiting

born_again

You can. But do not expect it to be quick.

As the co have said they are dealing CC will ride on the back of that.

What are the Warranty T/C on any refunds & amounts, as this is going to be a important point to prove breach of contract &/or misrepresentation.