Car insurance enquiry

CharlieC0422

I called my insurance company, to ask if lost car keys are covered. I had been quoted £150 to replace a key that needs to be calibrated to my car.

I had read through their literature and couldn't find keys mentioned.

They told me that whole locks are covered but car keys alone are not and I didn't need to replace my locks, so for me it was only an enquiry.

I then received a claim number and an additional cost to my premium.

I have challenged this but for them an enquiry when a key has been lost constitues a claim.

They say the security of my car has been put at risk.

flaneurs_lobster

Probably needs moving to Motoring or Insurance, but in any case…

So?

Bit surprised that the premium can be increased immediately, normally happens at renewal.