Amazon- superb

oysterman

Bought one of those brabantia bins for just over £25, arrived & when unpacked had had a dent in it. E-mailed them asking for an exchange & was told there was not any more, so i could return it for a full refund, decided to keep it(superb price) & in jest asked for a discount(e-mailed them y/day). I received a reply straight away offering a 20% discount=£8.00.
So now it has only cost me £17.00 for both of them.

Cheers amazon:T

Backbiter

Very impressed indeed with their returns/ replacement service for faulty goods. My son's Christmas present packed in after a few days, I followed a few links on their site, printed out a couple of labels, was put in touch with DHL who collected early the next day. No postage charge, not even a walk to the post box.
Meanwhile, Amazon sent out a replacement which arrived three days' later.
Quality service.

saver78

I can't praise Amazon enough either. V good refund/exchange policy. The thing about not having to pay for returns is excellent especially as they do it through DHL who aren't the cheapest option.

I rent DVDs from them too. I had quite a few go missing in the post in a short space of time when I lived in one particular place. Every time they sent replacements straight out, no quibble - even gave me free rental credits for the inconvenience at times.

Shame more companies aren't like Amazon really.

Pennylane

I've been using Amazon for books for several months now and have been very impressed with their service. I emailed them and told them so as well!

It has been easy ordering from them and I cannot fault the speed of their delivery. Great!

shelley_crow

When i first used amazon for some books for uni, their postage was extremely slow.

I ordered 2 items for birthday presents on thursday, not expecting them to get here for a week or so and they came this morning (saturday). Thumbs up amazon!

Sally87

Just registered in order to reply to this, I agree that amazon have great service and not being out of pocket for returns is nice, but the thing I like best about them is that if the price goes down on something you've bought within a month of your order, you can email them and get the difference refunded!

I did it after Christmas when the price went down on some of the presents I'd bought - there's nothing more annoying than buying them in the shops and everything being half the price come January :rolleyes:

so2006

I Love amazon too they are great, and dont even ask you too many questions

alison99_2

I bought a present Wednesday afternoon and it was delivered yesterday morning with the postie.
Top class service from Amazon and the Royal Mail.

setmefree2

I buy alot from Amazon:o...but they recently failed to deliver a Dvd which they had dispatched (presumably lost by the good old post office:rolleyes:) they tried to dispatch it again for free and managed to issue me with a refund too! I have contacted them to let them know (though I was tempted to say nothing:cool:) and they asked for my permission to charge me....they were falling over themselves trying to sort it out...bless