Cult beauty bad return

the_lunatic_is_in_my_head

Not as described and proof of return should be an easy chargeback OP, speak to bank is best bet.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81997703#Comment_81997703

Not following how 'not as described' fits this scenario - the originally delivered item was as described, even though it stopped working two months later (not something chargeback assists with), or are you thinking of something else not being as described, given the alleged swap?

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/81997814#Comment_81997814

I believe the specific Visa dispute reason for this is "Not as Described or Defective Merchandise or Services" so it covers things that are literally not as they were described to be as well as faulty products.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81997703#Comment_81997703

How is it not as described a option? If that was the case, OP would not have used it for 2 months.

Not as described requires OP to prove what they received is not what they ordered (proof of both)

I think I get where you are coming from. Sadly a item becoming faulty, does not cover a item becoming Not as described 🤷‍♀️

How many items being sold actually say "Working" in the description. So technically they could send a non working item & get away with it. Saying where did we say "Working" 😜

We need OP to return & answer the questions.

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81997703#Comment_81997703

Did OP pay with debit/ credit card?

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81997896#Comment_81997896

My understanding is that it applies only to discrepancies or faults identifiable at the point of delivery/receipt, rather than being some sort of enforcement mechanism for CRA rights resulting from failures months later.

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/81998414#Comment_81998414

Probably. I was just pointing out that the specific chargeback reason does cover faulty items as well as them being literally not as described.