HSBC Business Banking - Extremely Poor

JamesS9899

Hi

I don't often post on forums, but HSBC Business Banking has left me enraged.

I own and run a small building maintenance company, one of the company credit cards has stopped working, I called the customer services to resolve.

I was passed to 6 different people over the course of an hour, asked to verify myself 4 times eventually ending up with the fraud team, who couldn't verify me, lost for words.

I ended up hanging up when I was on hold for the 6th time.

Why are they so incompetent, does anyone know a good business bank with LOCAL call centres

Thanks for reading

J

webmasterpolo

AI says:

Several UK banks and building societies maintain UK-based call centres, including First Direct, Nationwide, Santander, and Metro Bank, which often feature UK support as a key service advantage

. Other institutions with significant UK-based telephony teams include Lloyds Bank, Halifax, Bank of Scotland, and NatWest

lon_don

Only for SME business credit card: Capital On Tap seems to be highly recommended on the Small Business subreddit eg https://www.reddit.com/r/smallbusinessuk/comments/1sofzuc/capital_on_tap_business_credit_card/

We use COT ourselves for our business since 2024, have been very happy with it. (Note it does require personal guarantee).