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Capitol One took more than amount stated in email
I received an email on April 25th, after my April statement came out on the 9th, and they said they would take a payment of approx £150 from my bank on May 2. They didn't, they took approx £190, the amount on the statement of April 9th. I had money in my bank for the £150 payment after seeing their email, so my payment failed. I phoned Capitol One and they said their email was a 'glitch' and I should make a payment of £190 straight away, which I did. But I now have it showing on my app that I failed to make payment in time. Will this affect my credit score? Also, does it matter that the statement of April 9th said £190 but the email after that date on the 25th stated £150, does that mean they should've taken the amount stated in that email? I've lodged a complaint but if they dismiss it as not their fault, is there anything I can do?
Comments
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The statement is issued on 9th April, this will have a 'statement amount', in this case ~£190.
You then receive an email 2 weeks later saying that they will take payment by DD of "approx £150".
That's the bit that doesn't sound right, a variable DD amount should be notified to the payee as an exact amount along with when it will be taken. Do Capital One normally send these "approximate" notifications?
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The statement balance is always the defining amount, you should always pay that, not whatever some email said (not least because it could be a scam)
Your DD bounced on the 2nd May - when did you pay?
Many banks give you a second go around 2:30pm - does your bank not alert you if you are in -ve due to paying the DD but not enough funds or did they not pay at all? Switch to a bank who does if so
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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The excuse it's a glitch will not work
Raise a complaint with them
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Surely this is a blatant breach of the Direct Debit Guarantee?
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I have never had an email notification of the amount that is to be taken between the statement and the collection date.
The statement is the notification. For example, my last statement produced on 13/04 said the payment will be taken on or before 8/5. Past experience suggests the card company will take the money on 8/5.
Have Capital One sent you these types of emails in the past? And if so, were the emails accurate and acted upon by Capital One?
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I have never had an email notification of the amount that is to be taken between the statement and the collection date.
Barclaycard send you 'Quick look at your DD' about 5 days in advance. And they even explain that any payments to the CC made after this date won't affect the DD amount.
Aqua send an e-mail about a week before the DD is taken.
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The glitch was in their email, but the email isn't the source of what you need to pay, the statement is.
Every time you apply for a card, which is reiterated in the terms, you are told you need to pay the statement value, not what some random email says.
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Barclays send me an email every month with the DD date and the amount though mine is a fixed sum as it's a BT card so not sure if it would be the same for minimum or normal spend
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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So? They can't ask for the amount to be returned, which is what the DD guarantee allows, because the DD failed to collect.
Does your bank not notify you of insufficient funds? Most banks these days will tell you that a DD exceed the funds or put you into an unauthorised overdraft and give you until a time to add funds to avoid charges etc? Some banks it's about 4pm and more generous ones you have later into the day.
AmEx will message if you have received a refund between the statement and the payment being taken and will adjust the DD down to factor for it. The DD process isnt overnight so its only for payment up to 3-4 days before payment, if they come in later the full DD is taken because its too late to adjust it.
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Fair enough.
But I wouldn't consider either of those communications to be official; unlike a letter/statement on paper (or downloadable).
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