We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Aviva Zero - Missed Payment - Credit File impact.
Hello,
I’m currently with Aviva Zero, and my direct debit was due to be taken yesterday. However, I received a notification from Monzo that the payment had failed because I had forgotten to switch the direct debit back to my main bank account.
I contacted customer support via online chat the same day, explained the situation, and asked if I could make the payment manually. I was told that this wasn’t possible and that I would need to call back the following day once their system updated to show the payment as bounced. I made it clear that I was keen to pay immediately, as I cannot risk having a missed payment recorded especially as I am in the process of trying to buy a house.
I got back in touch again today, but was given the same response: their system still shows the payment as completed, and I need to wait until it updates.
My concern is whether this situation could negatively affect my credit file. From my perspective, I acted promptly. I contacted them on the same day the payment failed and was ready to pay, but was unable to do so due to their system limitations.
I have saved transcripts of both conversations. If this does result in any negative mark on my credit file, would there be a way to have it corrected, given the circumstances?
Any advice would be greatly appreciated.
Comments
-
You should've made the payment manually straight away, there is always a way to do that by direct transfer.
You cannot get a correctly recorded late payment marker removed.0 -
Do Monzo not send you a warning that you need to transfer funds to the account, so the 2nd run of the DD will go through? Like other banks do.
Life in the slow lane0 -
Aviva Zero are set up as a budget operation, I wouldn't make that assumption about being able to make a manual payment. They don't even have telephone support.
1 -
Monzo did, there was a notification in the warning which I missed, the second warning is when I noticed and after that we dont get a retry button. And like Flaneus said, it's a budget insurance company, they haven't even got direct telephone lines/manual payment options. Their agents said there's no way to make a manual payment.
0 -
One missed payment is not going to make a big hit on your history. Unless you are planning a the near future a large amount of lending.
Life in the slow lane0 -
LIke say buying a house?
I made it clear that I was keen to pay immediately, as I cannot risk having a missed payment recorded especially as I am in the process of trying to buy a house.
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0 -
How soon is the house purchase likely to happen? Do you already have a mortgage in principle?
What does the rest of your credit file look like?
One blip shouldn't have too big an impact in an otherwise shiny file. Explain it to your mortgage provider if necessary.
Check your file to ensure everything else is in order and tidy up anything you can - registered to vote, no CCJs etc.
I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅🏅0 -
I'll purchase the house around August time.
I have not got any missed payments/late payments on my credit file. This would be the first, but I want to know would I be able to challenge it as it would be an unfair marker. I tried to make the payment on the same day..
0 -
Have you looked at your CRA file to see if the Aviva loan is even showing? Most direct insurers dont report to the CRAs, though brokers who use external finance houses for premium credit do more commonly report to them.
0 -
It would not be unfair as you state in your post you missed the payment, the CRAs work on facts and accurate reporting, fairness is not considered.
If you flip it around, you could argue it was unfair to other lenders if they didn't report it as they wouldn't have the knowledge that you were a person who misses payments
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.5K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.4K Work, Benefits & Business
- 604.2K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards