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British Gas Final Bill
Comments
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Next update.
We finally got an email from BG yesterday to say that they have accepted the Ombudsman's findings and that a cheque has been issued which will take up to 14 days to arrive.
The debt collections team have closed our case which should never have been opened in the first place.
Hopefully this is an end to this whole farce.
Our current suppliers Outfox Energy have sorted out the meter readings problem and are now billing us based on accurate readings. I guess it will remain a mystery why BG could not do the same.
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Keep all that correspondence as I'm sure you will. BG are beyond incompetent. I had similar problems when acting on behalf of my parents for a non-existant gas supply after its removal! The bills kept coming despite no energy usage, even after the Ombudsman found in our favour. I still have all the paperwork as it's been resurrected so many times by BG. I'm assuming they're still based in South Africa.
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It is all filed away safely for future reference!!
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