M&S Eltham - Euro Car Parks

Sunseeker82

I have just received a parking fine from Marks & Spencer's who up until recently allowed you to park for up to 2 hours free, which has now changed to requiring to scan a ticket and enter your details. I was unaware of this change but the staff member I asked in M&S said I need to deal with Euro Car Parks directly but 'should' be ok as there is a grace period.

What is my best way of appealing this?

Thanks

Gr1pr

Definitely NOT a fine, its a parking charge notice from a private parking company, an invoice

If it's a retail park, then plan A, complain about it to the landowner or retail park management company

Ideally complain about it to M&S head office too and don't be fobbed off

Study the code of practice regarding new improved signage and temporary signage requirements when a material change occurs

Sunseeker82

https://forums.moneysavingexpert.com/discussion/comment/81987324#Comment_81987324

Thanks - is there a template for this?

Car1980

Firstly, is there a sign that advertises there is a change of conditions?

See 3.4 on page 12:

https://www.britishparking.co.uk/write/Documents/AOS/NEW%20Redesigned%20Documents/sectorsingleCodeofPractice.pdf

Gr1pr

https://forums.moneysavingexpert.com/discussion/comment/81987336#Comment_81987336

Study the recent successes in the Successful Complaints group thread, starting on the very last page working backwards , looking for recent complaint letters( not templates. )

Coupon-mad

"is there a template for this?"

Template for a complaint? No.

We think it's an awful idea to supply a template for a complaint. It would have no effect after a while!

However you'll have seen hundreds of successful examples if you properly read NEWBIES PLEASE READ THESE FAQS FIRST.

Sunseeker82

https://forums.moneysavingexpert.com/discussion/comment/81987360#Comment_81987360

The first picture is as you drive in to the car park, but I would argue a regular customer who adhered to the previous 2 hour maximum stay, would not be stopping or even notive such a sign entering the car park. The second signs are dotted around the car park but once again I do not think they make it clear and obvious if you were not looking for them.

Coupon-mad

Just ignore them of the retail park won't cancel the PCN. Try that and only that.

Nobody here ever pays Euro Car Parks. Come back if you get a small claim from DCB Legal. Read some DCB Legal ECP threads!