Stuck in a loop opening Barclays account

rabbitjuice · 5 May at 8:32AM

I’m trying to open a Barclays account via their app to get the switch offer - I’ve tried twice now and reach the same roadblock.

It reaches the final stage then says “We need to check a few more things” and I should come back later.

A few hours later I get a text message saying “we’ve completed our checks, login to the app to find out more”. But when I login to the app it’s still stuck in the same spot.

Anyone have any experience of this? Thanks

Section62 · 5 May at 8:53AM

https://forums.moneysavingexpert.com/discussion/6666973/stuck-in-a-loop-opening-barclays-account

Phone them and ask what is going on.

Applying multiple times for a current account isn't a good idea, and may get your applications flagged up for anti-fraud checks. Speak to a human and explain you only want one account, and ask them to sort out whatever the problem is.

la531983 · 5 May at 9:13AM

Dunno but Ive messed it up, I have a Barclays mortgage and after opening a current account with them, and doing the switch, I then saw a message on the website saying you needed to delete the Barclays app and reinstall it before applying for a current account and they would re-add the mortgage back on.

So about to ring them now to cancel because if I am not getting £200 I am not interested, they like to make it tricky dont they

flaneurs_lobster · 5 May at 9:28AM

You might just be stuck because your mortgage "profile" is getting confused with your new banking profile. If you also had a Barclaycard credit card then that can make it complicated too.

Ring them up and explain, they get this kind of contention all the time.

la531983 · 5 May at 9:32AM

https://forums.moneysavingexpert.com/discussion/comment/81987173#Comment_81987173

I'm not the OP, I was just having a moan about my own foolishness.

friolento · 5 May at 1:51PM

A while back, I had a similar issue. I was then advised to try online rather than with the app, and that did work.

Though some time later, it transpired the original issues were caused by me having 2 Barclays profiles, and they needed to merge them to resolve remaining issues.

I think you need to talk to a person, in Branch or on the phone.