Halifax Home Insurance

Billxx

Recently had a renewal notice from Halifax re Home Insurance. I wanted to discuss the renewal ,as I did the usual and got a large number of considerably cheaper quotes.

I'm afraid Halifax have gone down the route of making it almost impossible to talk to a human. You can go through a process of Cancelling your policy and their system will offer you a small discount. You call their number and it just sends a text directing you back to their web portal. Awful service.

They offer on-line "chat", but that is a robot and you can't get to a human.

user1977

I wouldn't overthink it, they've obviously decided it isn't worth their while paying humans to haggle. Another insurer I've encountered simply says at the outset "this is our best quote, don't bother trying to get us to reduce it".

MACKEM99

Go elsewhere, they have lost your business.

BlueBigAlBlue

Exactly the same experience here.

My renewal came in 20% higher than last year, despite no changes to circumstance. I couldn't get through to anyone to speak to, but I followed their awful AI bot process, to be offered my renewal at just a 3% increase from last year.

But out of interest I got a "new customer" quote using the next door neighbours' address (but exactly the same cover details other than that) and that quote came out 20% cheaper than my renewal.

I thought the practice of Price Walking / Loyalty Penalties were supposed to be banned?

Albermarle

Soon everything with the Halifax brand will be merged into LLoyds, including home insurance. Maybe they already started reducing the head count.

My renewal came today at 12.5% higher. Looking at google, the trend for home insurance premiums is broadly flat, so an increase like that is unacceptable.

Albermarle

Quick update.

Went on Halifax website to 'manage my Renewal'

Clicked on 'I am thinking of cancelling' - In the dropdown box clicked on 'cheaper elsewhere'

Five seconds later - a new quote, now nearly 5% cheaper than last year, so 17% less than the renewal quote.

Strange way of doing things, although a good end result.

MarzipanCrumble

So cynical of Halifax! Let us try to fleece the customer but if that doesn't work, then Ok will offer to keep them especially if a worthwhile customer.