Halifax banking app

ranciduk

hi

I have the app on both ios and android

I can't login because they both keep asking me for my 11th, 16th and 26th characters from my memorable info

my memorable info is only 7 characters long!

it asks me for these ssame 3 characters everytime I try

anybody else having the same issue?

flaneurs_lobster

Nope, usual biometric login working here (Android).

Are you being literal with that request description? The "memorable information" is 6-15 characters (if you look to change it online).

ranciduk

It asks me for those 3 same characters every time

la531983

Mine rarely asks me for any of that. Assume you didnt set up fingerprint then?

ranciduk

update for if anyone else has same issue

rang their Online banking customer services line (on hold for 1/2 hour….)

very helpful chap said someone else just rang him with same issue

it's not me/you ! It's an issue with them

I had to change my memorable information whilst I was on the phone and now everything is OK

it was weird cos I had the exact same issue when I tried to login on their website too

Imagine having memorable info thats 26 characters long!

flaneurs_lobster

Ta for info.

Imagine having memorable info thats 26 characters long!

Depends what is meant by "memorable", some of mine are pretty long but I've no idea what they are - my password manager both generates and remembers them.