Confusing information regarding going to fibre / loosing landline??

Hermann

https://forums.moneysavingexpert.com/discussion/comment/81989527#Comment_81989527

https://forums.moneysavingexpert.com/discussion/comment/81989527#Comment_81989527

Important to understand that you can stay with Plusnet and move to Fibre but you would need to add an additional VOIP provider, such as Andrews and Arnolds to be able to keep the landline number. The Voip solution will happily work with Plusnet as a broadband provider.

You don't have to leave Plusnet to keep the landline number and use VOIP.

The Zen package means both the broadband & Voip are provided by one provider in one bill but it will be noticeably more expensive.

Hermann

https://forums.moneysavingexpert.com/discussion/comment/81990524#Comment_81990524

I think part of the issue the OP is describing relates to 'Priority Exchanges' and the effect that has on the availabilty of products through those exchanges.

If you're served by a Priority Exchange you find there is a 'Stop Sell' on any services using copper cables, including FTTC.

This means that FTTC is no longer available & you are expected to move to FTTP.

This happens despite FTTC providing the customer with the service they require & would be happy with for the next decade with the copper infrastructure still physically being in place over that timescale.

Yorkie1

https://forums.moneysavingexpert.com/discussion/comment/81991106#Comment_81991106

Yes thanks - I realise that. Want to keep all with one provider, for reasons I won't go into here (I have a separate thread!). But appreciate you mentioning it.

SOGEAnamey

A confusing situation that exists is where Voice Provider is not internet supplier.
I now understand e.g. BT phone supplier writes on bottom of bill, your Analogue service will not be continued in future, at present.
BUT I don't see clear statement that EE/BT-retail will supply a separate ATA/service and provide phone that way or if all they will do is take over internet. They don't seem to be clearly explaining the migration paths for those with 3rd party internet, or that they simply won't supply that service any more, etc?.