PCN - Total Parking Solutions - Left the site - B&Q Chiswick Hounslow

Swindle56

https://forums.moneysavingexpert.com/discussion/comment/81980242#Comment_81980242

WhatsApp Image 2026-04-23 at 15.19.39 (1).jpeg

attached is a picture I took of a sign in the car park since the issuance of the contravention.

I understand the picture they submitted is poor quality and cant be read but I dont think that will matter as they are legible in the car park themselves?

Jame4ters

https://forums.moneysavingexpert.com/discussion/comment/81980285#Comment_81980285

I would rely on their picture which is unreadable

Coupon-mad

"I understand the picture they submitted is poor quality and cant be read but I dont think that will matter as they are legible in the car park themselves?"

Quite the opposite!

Don't provide a better image.

Don't quote a term from an unreadable sign. Remove what I said to remove and add a point that the sign shown in evidence by the operator is faded, damaged and illegible.

Swindle56

Further to my appeal I have received an email from TPS on 21/05/26 stating:

Site: B&Q Chiswick
Issue date: 15/04/2026

Thank you for your correspondence, the contents of which has been noted.

In your first correspondence you have declared that you were not the driver at the time of the parking
event. If you were not the driver, please provide us with the driver’s full name and address.

Should we be not notified of the full name and serviceable address for service to the driver, under
schedule 4 of the Protection of Freedoms Act 2012 (‘the Act’) we do have the right, subject to meeting
the requirements of the act, to recover from the registered keeper of the vehicle at the time it was
parked, so much of that amount that remains unpaid.

Further detail of the Protection of Freedom Act 2012 Schedule 4 can be found here
http://www.legislation.gov.uk/ukpga/2012/9/schedule/4/enacted

We look forward to hearing from you within 10 days.

Do I both responding or not as its on them to prove who the driver was and that they exited site?

Thank you in advance for any help/guidance!

Gr1pr

Let them stew, there is no legal requirement to identify the driver

Swindle56

Ive now had a subsequent email correspondence regarding this PCN from TPS as follows:

Re: Parking Charge Number HT3797282 (Vehicle: XXXXXXX)
POPLA Verification Code XXXXXXX

Site: B&Q Chiswick
Issue date: 15/04/2026

Thank you for your correspondence, the contents of which have been noted.

The Terms and Conditions of parking at this location are clearly displayed at the entrance and
throughout the car park. It is the vehicle driver responsibility to ensure that when parking on private
property they do so in accordance with the Terms and Conditions in force at the particular location. The
vehicle in question was observed by our Parking Attendant for: The driver was observed leaving site
whilst the vehicle remained parked on the premises, which was in contravention of the car parks Terms
and Conditions of use.

Unfortunately due to lack of evidence provided and after careful consideration your representation has
been declined. It follows therefore, that the Parking Charge was correctly issued and the discounted
amount of £60.00 remains outstanding.

Please be advised that leaving site whilst the vehicle remails parked on the premises is not permitted.
You have now reached the end of our internal appeals procedure. Please choose ONE of the following
options;

1. Pay the Parking Charge within 14 days at the prevailing price of £60.00 by 17/06/2026. Please note
   after this date, the full charge will be due at £100.00 and must be paid by 01/07/2026. Payment can be
   made online by visiting www.totalparking.co.uk/payment or via our 24 hour telephone line 01536. Payment can also be made by post to TPS UK, PO Box 7135, Kettering, NN16 6BP.

OR
2. Make an appeal to the Independent Appeals Service (POPLA) within 28 days (by the 01/07/2026) by
visiting www.popla.co.uk and use the following verification Code XXXXX to submit your appeal.

Please be advised that if you choose to have independent arbitration of your case, and your appeal is
declined, then the Parking Charge will be due at the full amount of £100.00

If you choose to do nothing, we will seek to recover the amount due via our debt recovery process,
where additional costs may be incurred.

By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/)
provides an alternative dispute resolution service that would be competent to deal with your appeal.
However, we have not chosen to participate in their alternative dispute resolution service. As such
should you wish to appeal then you must do so to POPLA, details on how to are explained above.

Yours sincerely,
Parking Control Department

I find it odd Ive received two correspondence with totally different message contents:

The first was received on 21/05 - as i posted above asking for the drivers information

The second was received 03/06 - the contents are in this post above

Are they allowed to keep chasing after this length of time? whats the process they have to adhere to for this? or am I just going down a rabbit hole here and I should just appeal via POPLA?

If so any advice on the best method for doing so would be much appreciated.

Thanks in advance!

Car1980

This is how the internal "appeals" process works. They don't read what you said and they just reply with a templated response. Why bother doing anything else when allowing appeals is literally turning down free money. That's their whole existence.

You're only joining in with the farce to get a Popla code out of them.

Ralph-y

Please edit or delete your popla code ….. before some one uses it

Swindle56

https://forums.moneysavingexpert.com/discussion/comment/82021756#Comment_82021756

done thanks for the heads up!

James_Poisson

Stop worrying they won't progress a leaving site scam past threats.