Naive thinking HMRC will reply in writing?

sherbie28

Hello,

I posted a letter to HMRC (BX9 1AS) over a week ago and paid for tracking. It's still saying it hasn't been delivered. If it ever does get delivered am I naive thinking they will reply in writing because I've written to them or is that not the case?

eskbanker

It's a waste of time paying for tracking, as it won't be marked as delivered.

As to whether they'll reply at all, or if so in writing, will depend on the nature of the enquiry, but don't hold your breath for any sort of response!

RacingDriver

When I've had to post stuff to HMRC before it showed as received in my Personal Tax Account

sherbie28

https://forums.moneysavingexpert.com/discussion/comment/81975105#Comment_81975105

Thanks for that, I didn't think about checking there.

ljayljay

I wrote to them over a year ago with two specific queries. After a few weeks the communication did appear as received in my Gateway HMRC account. I finally received a response approximately 4/5 months later answering one of my queries but not the other. Meanwhile, the Gateway account was updated to state request completed.

I therefore sent a follow up letter to state that they had not answered my second query. This also eventually showed up on my Gateway account but was subsequently closed with no response.

I then did a follow up phone call & was advised that my request was accidentally closed & would be forwarded to the relevant team. Subsequently, the request on my account was showing as reopened. Unfortunately I have had no response & it is now showing as closed again.

As I mentioned this started over a year ago. I am now considering addressing a third request, or fourth if you include the telephone call, to their complaints section.

In their defence I expect that with all the changes they are fairly overwhelmed.

LITRG

Hello, we explain how you can track the progress of your correspondence (and chase if necessary) here: https://www.litrg.org.uk/tax-nic/getting-help-tax/contacting-hmrc-service-levels-and-chasing-progress. Hope this is useful. Thanks

Notepad_Phil

https://forums.moneysavingexpert.com/discussion/comment/81975588#Comment_81975588

Hi, you've accidentally got the full stop in your link so it goes to a "Page not found".

For anyone wanting the correct link it's: https://www.litrg.org.uk/tax-nic/getting-help-tax/contacting-hmrc-service-levels-and-chasing-progress

Diaz09

Since tracking shows it hasn't been delivered yet, I'd give Royal Mail a ring about that first - sometimes their tracking system plays up or parcels get stuck in the system. Once it does arrive, HMRC usually respond within 15 working days by post if you've written to them, though they might call instead if it's something they can sort quickly over the phone.

Isthisforreal99

https://forums.moneysavingexpert.com/discussion/comment/81978551#Comment_81978551

15 days!!. 15 weeks would be closer.

sheramber

https://forums.moneysavingexpert.com/discussion/comment/81978551#Comment_81978551

When did you last write to HMRC and get a reply in 15 days?

ljayljay

https://forums.moneysavingexpert.com/discussion/comment/81978558#Comment_81978558

Mine is closer to 15 months & it isn't that complicated. However, I put that down to customer service in the public sector being decimated by previous governments in the last 20/30 years.

I'm due my pension next week but have had no response yet from Capita, although I applied in November 25. On the plus side, the sun is out.