HSBC / William Hill Fraud

friolento

https://forums.moneysavingexpert.com/discussion/comment/81975905#Comment_81975905

casino, for instance

Shame you didn't change your password there and then, to secure your account, and then withdraw the £2,355. But what's done is done, hope you get at least your missing money back.

I would say there is a good chance that the fraudster is a person close to you, who had access to your WH account and your debit card information at the time. Might be worth you changing your passwords on other accounts (mail, banking, social media etc) and block/replace any other debit and credit cards you might have.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81975905#Comment_81975905

So you're WH balance was £0.00 and the £950 was taken from your bank. The WH balance was £2355 ?

You should get your £950 back in your bank and the WH balance will go to zero as it's not your money. If I have got this is wrong sorry.

The fraudsters may have tried to get the balance sent to another bank or maybe crypto.

William Hill have been in the news lately about bogus winnings on their website and not paying out due to a "glitch" but happy to take your money and play these games if you don't win.

Saver101101

https://forums.moneysavingexpert.com/discussion/comment/81975955#Comment_81975955

I did change the password as I thought of that quickly before I contacted them, if I had known they would freeze the account anyway I wouldn't have bothered changing it, didn't really think of trying to withdraw £2355 as that would be fraud.

Saver101101

https://forums.moneysavingexpert.com/discussion/comment/81975973#Comment_81975973

Yes that right Zero balance, £950 taken from my card and depoisted, and within under 10 minutes £2355.

friolento

https://forums.moneysavingexpert.com/discussion/comment/81975973#Comment_81975973

Not fraud at all. The winnings were achieved with bets in your name. But all academic now.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81976425#Comment_81976425

But the winnings were gained by using stolen money from the OP's bank account.

Would that not be illegal?

There maybe something in WH's t&c about using illegal funds being paid into a betting account.

friolento

https://forums.moneysavingexpert.com/discussion/comment/81976433#Comment_81976433

As far as the WH systems are concerned, the money was deposited into the account holder's name with the account holder's debit card. There is no indication that anything was stolen. It was only later that the account holder reported that the money deposited in their account with their debit card had not been deposited by them. As there was not only no loss but a substantial gain on the account holder's WH account, the account holder could legitimatly have withdrawn the balance of their account. Of course this is now no longer possible because the account holder has now told WH that there was fraud on their account……………..

friolento

https://forums.moneysavingexpert.com/discussion/comment/81975976#Comment_81975976

There is nothing unusual about a betting account changing from £950 to £2,355 in the space of 10 minutes, or from £2,355 to zero, for that matter. If the transactions happened in the middle of the night, it could have been casino transactions (although the casino is 24x7, so could have happened at any time of the day). Occasionally the punter does win, and casino transactions are instant on the account balance……

I feel you need to establish who used your card and who had your WH account access information.

Saver101101

Just a quick reply to say thanks to everyone who took the trouble to reply, the money is now back in my HSBC Account. I don't know if it was HSBC that refunded it or William Hill but its back, and I am so relieved.

The transactions show as being from William Hill but are credits this time rather than debits, although I still haven't heard anything from William Hill themselves.

Still in two minds as to if I should close my HSBC account as their customer service wasn't the best.

charmed1972

This has happened to me too on the 2nd of May £350 one £200 and 3 £50 all within 7 minutes didnt even get a chance to freeze my card as notifications were delayed their live chat is useless and now because i dont have the I.D they want they are shutting down other than asking if i want to reactivate my account. My bank has refunded the money but can take it back if william hill say it was me who deposited the money ..between dealing with WH the bank and the police have no idea where to go next