Fuse App problems?

stripling

If you check the long Fuse thread I started about 18months ago (which still grows), one of my reasons for signing up with them is the app that updates in real time (mostly) and allows me to check the KwH consumption when I make tweaks to my heat pump algorithm or whatever.

Every so often it lags for a wee while if the DCC (the company collecting readings remotely for your electricity supplier) has an 'issue' but generally it works well. It does what I need it to.

But it's mostly been offline or barely functioning for a few days now. I've raised this with Fuse but I am wondering if any other Fuse customers are having problems with the app right now?

molerat

Nope, generally fine for me though today it is currently only filled up to the 06.00 read.

stripling

https://forums.moneysavingexpert.com/discussion/comment/81974483#Comment_81974483

Yesterday mine was missing 12 hours. The day previously the same. Usually if it is just an hour or two I hold fire and wait. I check it not on the graphs but by clicking the little green 'Electricity Meter' online button which offers the daily or half hourly readings.

Yesterday, I raised it with customer service - lots of back and forth with nonsense 'maybe you lost connection' - "No I didn't it's a DCC issue or your app" blah blah

Eventually got offered a spreadsheet of my readings and mention of an app 'upgrade' sorry…🙈

Dunno what they are doing but was promised no dumbing down ( if you recall the last time they 'updated' and a few of us complained at dumbing down - they fixed it which is very responsive).

So Fuse users if you rely on the app keep an eye on it and respond in this thread if it's lagging please?

stripling

Today the Fuse app is 13 hours behind with readings - nothing since 8pm last night. This is becoming a pain in the proverbial…

Anyone else?

Discovery_Shropshire

Today all of my previous readings have disappeared ….. every single one…