Refunding a positive balance using Barclaycard app

savedmoney

Hi All,

Long time stoozer.

Has anyone refunded a positive balance using the Barclaycard app recently?

Is there an automated process or do you have to use the chat and get someone to do it?

born_again

Ring them up, is the quickest route.

savedmoney

Thanks, but it's also the most human route.

Really I wanted an automated route.

savedmoney

Last year on an old Barclaycard I was able to do the whole process online using the Barclaycard web/online login at

https://www.barclaycard.co.uk/personal/customer

Now as a return/new customer it is no longer possible to register for that web/online access and must use the Barclaycard app that is why I was asking specifically about automated process for Barclaycard app.

Thanks

Nasqueron

Did you deliberately put the card in credit hoping for them to send the cash to another place? They typically refund it to the source, not a separate bank account

savedmoney

Ok, I'm an accidental stoozer!

Jazzking

The Help topic says:

"If you get a refund to your Barclaycard that takes you into credit you can ask us to transfer it to your current account by sending us a message from the 'Help' section of the app."

I seem to remember doing this a year or so ago and it worked absolutely fine.

savedmoney

Yeah I've had to do it twice now as I'm an accidental stoozer like that!

I guess if it happened a third time they might think of it differently, but it won't so alls well that ends well!