Amex sign up bonus - who is wrong?

Taemon

I signed up for the Amex Gold via MSE and got accepted on 2nd April 2026. The offer at the time was 40,000 points for £5,000 spend in six months, which is what is still showing now (offer end date 26th May 2026). This agrees with other sources like Head for Points which has a post about the 40,000 points from March 2026 with the same deadline

But I've chatted to Amex and they say I'm on 26,000 points for £3,000 spend in 3 months. They say the 40,000 offer expired on 26th March and I applied on 26th April. But how could the offer have expired if it's still showing on the actual Amex website?

So who is wrong?

Taemon

Edit: I applied 2nd April, not 26th - typo.

flaneurs_lobster

I wonder if the problem might be the MSE affiliated link that you applied through. Here's the current offer on the site

The Amex site says

So if you apply today via MSE would you get 40k or 50k points? What did the link say when you applied (not necessarily what the splash on the site said).

Maybe it's one for the MSE team to answer.

Can you cancel and reapply (might not be in the cancel-free period), does cancelling mean you wouldn't be a "new" customer so not eligible? Another hard credit check?

Taemon

Alas I'm just out of the 14 days so no consequence free cancellation. It may come down to the difference between the affiliate offer and the actual offer - but I'm very sure the affiliate offer at the time was better than the 26,000 I'm being offered (might contact MSE direct for confirmation).

Hopefully there was an error in processing my application and the affiliate link got lost - they've escalated it within Amex so maybe it will get resolved.

Although apparently I should just have waited 20 days and taken the 50,000 points 😅

Maegi

https://forums.moneysavingexpert.com/discussion/comment/81968459#Comment_81968459

It also depends what was offered on that day due to the cookies and IP address as Amex do offer specific ad-hoc offers. e.g. I get offered a 5k point uplift when i click through the browser my work laptop using their VPN rather than my personal laptop using my own connection directly.